Welcome to our new website!            We are the same Zip Your Flyer as before, we just have a new look!                                            Business Hours: Monday – Friday from 7:30am – 4:00pm Pacific Time                    Working with Agents nationwide for over 10 years!

Frequently Asked Questions

Q: How does the Order Process work?
A:

You need to place your order through our secure online order form. You will choose a design scheme and photo layout, input your listing text and upload your photos and then checkout. Our staff of designers will create your product and load a proof into your account for your approval. You review the proof and either approve it or request text or photo changes. Once you approve, we will deliver your Email Flyer to the area you ordered, or we will print, pack and ship your Print Order.

Q: May I pay after I see a proof?
A:

No. We require payment before we create a proof.

Q: May I order a product over the phone or through email?
A:

No. We are happy to help – feel free to call us if you have trouble, but we do need the order to be placed through our online order process.

Q: How do I reorder a previous product?
A:

Log in and select Place a Repeat Order. You will be able to choose from previous orders and make minor changes to Headlines, Text and Photos. We offer a 20% discount on repeat E-Flyer orders only. If you did not have an account when you placed the order, please call our office and our Customer Service Department can help you.

Q: Can I save an incomplete order and go back to it later?
A:

Yes. When you are placing your order, you must complete Step 4 and click Save and Continue. From Step 5 you have the option to Save and Exit.

Q: How do I access past and incomplete orders?
A:

Once you’ve logged in, on the My Account homepage you may view your past or incomplete orders.

Q: What if I forgot something or meant to order a second product on the same listing after I checked out?
A:

Call our office and our Customer Service Department will take care of it for you.

Q: How do I use a promo code?
A:

During the checkout process you will be prompted to enter a promo code if you have one. The total amount due will be adjusted accordingly before you check out. Multiple promo codes may not be combined. Promotions are not retroactive.

Q: Will you send a flyer that I made myself? What file types do you accept?
A:

Typically yes, however, we will need to review your flyer first to be sure it meets our delivery requirements. The file should be in PDF or JPG Format. We will not edit an E-Flyer you have designed. We will not email a flyer that has a copyright on it. As a general rule, we allow only one listing per E-flyer unless it is for a broker’s tour or a development. We will adjust your flyer to 680 pixels wide, and its height will adjust proportionally. At this width, it may be no longer than 1500 pixels high.

For Print Flyers a PDF is best to ensure good quality, and it must be 8.5″x11″.

Q: How does the pricing work?
A:

Pricing for email flyers depends on the area(s) you want them delivered to. Please visit our Email Flyer Pricing Page and then click on your state and you will see the available areas.

Q: What does the pricing include?
A:

Pricing includes design & delivery of the E-Flyer as well as delivery of an email to your client showing them the E-Flyer and telling them you are working hard marketing their property.

Q: Can I get a quantity discount?
A:

We offer a 10% discount when you order more than one area. We also have specials and sales going on at different times. Visit our Specials Page to learn more.

Q: How many areas may I send to?
A:

To go out-of-state, we require that the listing is suitable for that area. For instance vacation property, investment property… we reserve the right to reduce the size of an area if we feel agents would object to receiving the E-Flyer. We generally ask that you include information about the Referral Fee you would be offering to agents out-of-state.

Q: Are there any hidden fees?
A:

No. Pricing is all outlined in our Email Flyer Pricing page and our Terms and Conditions. The only additional fees incurred could be cancellation fees or charges from excessive revisions or design and layout changes – see our Terms and Conditions

Q: May I pay after the E-Flyer is delivered?
A:

No. We require credit card payment upfront, before we begin creating your product.

Q: Do Email Flyers really work?
A:

Yes. Over 80% of our orders are placed by repeat customers who use us regularly for all of their listings. Feel free to visit our Testimonials page.

Q: Where do the email lists come from and are they up-to-date?
A:

We are continually doing our own independent research to keep our lists up-to-date. We work with brokers and boards and also purchase lists. This is a continuous process and our lists are in great shape.

Q: May I purchase your email lists?
A:

No.

Q: Is this considered SPAM?
A:

No. We follow all provisions of the CAN-SPAM act. We remove all unsubscribers immediately so agents who do not want to receive our flyers are removed from our lists quickly and are not a part of the agent count you see on our Delivery Areas & Pricing page.

Q: How can I be sure that you delivered my E-Flyer?
A:

On request, we will email you a Campaign Performance Report that is automatically generated from our system with the delivery of an E-Flyer. This will show the number successfully sent, number bounced, number of unsubscribers and the number opened. Send your request through our Contact Us page.

Q: Will you do a recruiting E-Flyer or one for a product or service for real estate agents?
A:

No. We only do E-Flyers for real estate listings.

Q: How can I print my E-Flyer?
A:

All our E-Flyers come standard with the ability to print a copy for your file. To do so, click on the printer icon at the top of the email flyer. You will see a printable version – print as you normally would for your printer. For high quality print we recommend you purchase our Print Flyers or buy a Print Quality PDF as an Additional Item when you check-out.

Q: Will you do an E-Flyer for a For Sale by Owner property or for a listing with Limited Service agency?
A:

We will not do E-Flyers for FSBO’s. We will do a flyer if the property is listed with a Limited Service Agency but require that the listing agent be on the E-Flyer.

Q: Will my E-Flyer be delivered into the inbox?
A:

Usually yes. Through various certifications that we have earned, we are Whitelisted with most of the major email carriers and spam-blockers. This allows us directly into the inbox with our images enabled. Sometimes an individual’s computer settings will prevent us from getting to the inbox and this is, of course, beyond our control.

Q: Are the E-Flyers viewable on mobile devices?
A:

Yes. Our E-Flyers work on most smart phones.

Q: Who does the E-Flyer come from?
A:

The E-Flyer will be from the agent/builder/community representing the listing. For example: “Joe Agent of The Best Real Estate Company”.

Q: What is the email subject line?
A:

We will ask you to supply the SUBJECT LINE for the E-Flyer when you place your order. It must be relevant to the content of the E-Flyer and cannot be misleading. We reserve the right to make changes we deem necessary.

Q: May I use the graphics, HTML and/or .jpgs for further marketing on my end?
A:

No. Not without express written permission from Zip Your Flyer. We reserve the rights to all elements in our E-Flyers. Currently we allow you to share your Email Flyer on social media.

Q: May I get a PDF of the E-Flyer?
A:

You may purchase a Print Quality PDF for an additional $15 or for $9.95 if you order the PDF as an Additional Item when you place your order.

Q: May I post the E-Flyer link on my website?
A:

Yes. You must contact our Customer Service Department and request it. We will email you a link that you can post on your website.

Q: May I create a custom area?
A:

Yes, please call us before you start your order and provide detailed information on the area(s) you want. We can create an area based on city or county. We will give you the agent count and price and can add it to your order.

Q: How do I subscribe/unsubscribe from your service?
A:

There is a link on every E-Flyer that we send that will allow you to subscribe or unsubscribe from our E-Flyer deliveries. You may also visit our Subscribe page and subscribe or unsubscribe. Or you may call our toll free number 888-947-8509 and let us know you need to subscribe or unsubscribe.

Q: May I have several listings on an E-Flyer?
A:

No, the limit is one listing per flyer unless you are having a Broker’s Tour or Joint Open House…

Q: May I send an E-Flyer for a dual broker's open or broker's open tour?
A:

Yes. Please contact our Customer Service Department for special instructions and a price quote.

Q: Can I send you my own Agent Contact List?
A:

No. We can verify for you that certain agents are on our list — only a few please — but we use our own list. (Most of the agents you want to send to are likely on our list anyway.)

Q: Can you send an E-Flyer to my client?
A:

Yes. If you provide your client’s email address when you place your order, we will send them a link to view the E-Flyer along with a note telling them how hard you are working for them marketing their property.

Q: How quickly will I be able to see my proof?
A:

Proofs will be available for review according to our Proofing Schedule. It will depend upon when we receive your order, but generally orders received before 2:00pm Pacific Time can be reviewed within 2-3 hours.

Q: What kinds of changes can I make once I see the proof?
A:

We ask you review the proof carefully so you request changes all at one time. You may change text or swap photos one time for no extra charge. There is a $25 charge for Design Scheme or photo layout changes and multiple revisions to text or photos can result in a $10 charge.

Q: Can you make multiple proofs for me to choose from?
A:

No.

Q: Do I have to review the proof for my flyer?
A:

Yes. We will email and/or text you when your proof is ready for review. You will need to login to your account, look in Proofs Awaiting Approval. From there, you can approve your flyer or request changes.

Q: How do I approve my flyer
A:

You will need to log into your account to review and approve your proof. We do not accept approvals over the phone. Simply follow the instructions on the Proof Approval page. Please note that by approving your flyer you are agreeing to our Terms and Conditions.

Q: How can I send you a replacement photo for my proof?
A:

Email them to us. The email address can be found on the Proofs Awaiting Approval page. Please reference your order number and indicate which photo(s) you would like replaced.

Q: Are you able to pull my photos from online for me?
A:

Sometimes, but it is best if you upload them when you place your order or email them here and reference your order number. That way we are sure to have the correct photos and avoid confusion.

Q: Can you create a custom flyer for me?
A:

At this time, we require you to choose one of our design schemes or send us your premade flyer. We do not make changes to premade flyers.

Q: Q: May I purchase a unique E-Flyer area or quantity of Print Flyers?
A:

Yes. Prior to placing your order you should call our Sales Department or email us through our Contact Page for special area pricing. For unique delivery areas, please provide your delivery state and the counties, cities you would like targeted.

Q: What is the difference between Approved, Approved with Changes and Not Approved
A:

When you Approve your proof, we will schedule delivery per your request and you will not see another proof. When your Approve with Changes we will make the changes to your flyer that you request and then schedule it for delivery. You will not see another proof. When you select Not Approved we will make the changes you request and load the proof into your Proofs Awaiting Approval. In that case you will need to review the proof and let us know if it is approved.

Q: Can you go to the MLS and get the information for my flyer?
A:

No. We do not have access to your MLS. We are not affiliated with the MLS.

Q: May I send you a FAX or Scan of my flyer?
A:

No. The quality of a Fax or Scan does not meet our delivery requirements.

Q: May I send you a flyer created from a different company?
A:

No. We will not send an E-Flyer designed by another company. If you own the rights to the artwork, we can do Print Flyers from it. We strictly obey all copyright laws.

Q: May I email you photos?
A:

Yes. We recommend uploading them when you place your order, however, you may email them to us. The appropriate email address can be found on the Photo Uploads page. When you email them, please reference your order number. Please indicate the order you want the photos to appear on the flyer.

Q: What is the turnaround time for Email Flyers, Print Flyers?
A:

Delivery will depend on the time of day we receive your order and ultimately on the time of day we receive your approval of the proof. Click here to see our Flyer Proof Schedule. For Email Flyers, we need your approval by 3pm Pacific Time, to deliver that same day. For Print Flyers we need your approval by noon Pacific Time to deliver that same day.

Q: May I request a specific time for my product(s) to be delivered?
A:

Yes. You will see that option when you approve your proof. You choose to either delivery ASAP – in which case we will schedule it to go out right away if we have your E-Flyer approval before 3pm Pacific Time, or as soon as we open for business the next business day. You may also request a delivery day in the future.

Q: Why should I create an account?
A:

When you create an account you will be able to save a lot of time on your future orders. An account will enable you to save your agent contact information, see previous orders, place repeat orders, save incomplete orders and take advantage of sales and specials.

Q: Can you keep my payment information on file?
A:

Yes. If you create an account and allow us to keep your payment information on file, we will do that. Your actual credit card number and billing information will be stored on the secure server of our payment gateway provider Authorize.net.

Q: Is my information safe?
A:

Definitely! We are a verified Authorize.Net Merchant. The credit card number is collected in a secure server (encrypted) environment, through the secure SSL (Secure Socket Layer) channel. Authorize.Net is committed to providing its merchant customers with the highest level of transaction processing security, safeguarding customer information and combating fraud.

Q: How do I update my account info?
A:

To make account changes, login to your account. Under Subscriber Info click Customer Info (edit). Or feel free to contact our office, we are happy to help.

Q: How do I recover my password?
A:

If you forget your password, navigate to the login page and click Forgot your password. Follow the prompts and your password will be emailed to you immediately. Be sure to check in your spam folder if you do not receive it. If you have any trouble you can call our office during business hours and we can reset it for you.

Q: Is there a membership fee to enroll in an account?
A:

No. There are no membership fees or enrollment required.

Q: Will you invoice me?
A:

No. We do not do invoicing. Your credit card receipt serves as your invoice.

Q: Can you resend me my receipt?
A:

Yes. Please give us a call and we can send you a copy. Be sure to reference your order number indicated in your confirmation email. You may also log in to your account, view items under Completed Orders, open the details and choose a printer-friendly version of your receipt. You may view your previous orders under the Completed Orders tab in your account.

Q: Can you provide a W-9?
A:

Yes. You may request a W-9 by calling us. Be sure to reference your order number indicated in your confirmation emails.


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Questions? Call Customer Service (888) 947-8509 or contact us